Last updated: September 3, 2026
HaulPrep sells digital educational products delivered after purchase. Because digital files can be accessed immediately, purchases are generally final once the download has been delivered or accessed.
When we will help
Please contact HaulPrep support if you were charged more than once, received the wrong product, cannot access your download, or received a damaged or unusable file. We will first try to correct the problem by restoring access or replacing the file. When we cannot correct a qualifying problem, we may issue an appropriate refund.
How to request help
Contact HaulPrep support within 14 days of purchase. Include the purchaser name, order number, product name, and a short description of the issue. Do not send card numbers or bank information by email.
Change-of-mind requests
We normally cannot refund a digital product solely because a customer changed their mind after receiving or accessing it. Nothing in this policy limits any rights you may have under applicable law.
Educational results
HaulPrep materials are independent educational resources. Results vary, and no purchase guarantees a passing score, license, certification, or employment outcome.